Terms and Conditions 

These Terms and Conditions outline the agreement between DIET-FERTIOLOGIST and the client engaging in fertility and pregnancy dietetic consultation services.

 

1. Parties Involved

DIET-FERTIOLOGIST (ABN 75727701932), owned and operated by Accredited Practising Dietitian Inoka Perera, provides specialised fertility and preganacy-focused nutrition services in Australia.
You, the client, are the individual whose details are recorded on the Client Intake Form.


DIET-FERTIOLOGIST delivers evidence-based nutrition support for preconception health, PCOS,diabetes, insulin resistance, reproductive health concerns, pregnancy nutrition and postpartum wellbeing (“the Services”).


By booking and receiving services from DIET-FERTIOLOGIST, you agree to these Terms and Conditions.
These Terms should be read alongside the Invoice issued to you at the time of booking.

 

2. Fees & Invoicing

DIET-FERTIOLOGIST will provide Fertility Nutrition Assessments, Express Supplement Reviews and Follow-Up Reviews in exchange for the fees listed on your Invoice.

Services will commence after:

  • You have accepted these Terms and Conditions; and
  • Full payment has been received.

Refunds are only available if DIET-FERTIOLOGIST is unable to deliver the Services.
Once services have been provided, no refunds will be issued.

 

3. Payment Conditions

You agree to pay all fees listed on the Invoice.

Service fees may change over time, and any adjustments will be communicated in writing (including email).

Payment is due upon receiving the Invoice and must be completed before your first session.
Payments are securely processed via TyroHealth.

If payment is overdue or declined, you agree to cover reasonable costs incurred by DIET-FERTIOLOGIST to recover outstanding amounts.

DIET-FERTIOLOGIST is not responsible for external bank fees, currency conversion charges or payment processing fees.

All fees are in Australian Dollars (AUD).

GST does not apply to clients located outside Australia.

 

4. Service Disclaimer

By engaging in the Services, you acknowledge that:

  • You are responsible for your own health decisions, outcomes and actions.
  • DIET-FERTIOLOGIST provides guidance but does not make medical, psychological or mental health diagnoses.
  • You must seek additional professional care when required.

You agree to release DIET-FERTIOLOGIST from any claims linked to your use of the Services, including personal injury or adverse outcomes.

While all guidance is evidence-based and designed to optimise reproductive health, DIET-FERTIOLOGIST cannot guarantee conception, pregnancy or specific health outcomes.

 

5. Bookings & Cancellations

Bookings may be made by website, email or phone

Cancellation Policy:

  • A minimum of 48 hours’ notice is required for rescheduling or cancelling an appointment.
  • Cancellation with less than 48 hours’ notice incurs a $50 cancellation fee.
  • Failure to attend an appointment (“no-show”) results in forfeiting the full session fee.

DIET-FERTIOLOGIST may update this policy at any time; existing bookings will not be affected by future changes.

 

6. Warranty

DIET-FERTIOLOGIST uses professional expertise and reasonable care to deliver high-quality services. Outcomes vary based on individual factors beyond the practitioner’s control.

Under the Australian Consumer Law, clients may be entitled to remedies if a service has a major failure. In such cases, compensation or partial refunds may apply for unused services.

 

7. Limitation of Liability

To the maximum extent permitted by law, DIET-FERTIOLOGIST’s total liability for any claim relating to the Services is limited to the resupply of the Services.

 

8. Confidentiality & Data Protection

DIET-FERTIOLOGIST will keep your personal and health information confidential. Information may only be disclosed:

  • With your written consent;
  • To authorised health professionals involved in your care;
  • For quality assurance, practice development or research purposes;
  • To professional advisers (e.g., legal or financial), with your consent;
  • When legally required;
  • If information becomes publicly available through no fault of DIET-FERTIOLOGIST

All client data is stored securely and handled with strict privacy standards.

 

9. Intellectual Property

All resources provided—including meal plans, worksheets, templates, strategies and educational materials—are owned by DIET-FERTIOLOGIST


You may not copy, share, reproduce or distribute these materials for commercial purposes.
 Unauthorised use may result in legal action.

 

10. Dispute Resolution

If a disagreement arises, both parties agree to the following steps before legal action:

  1. Provide written notice describing the dispute and desired resolution.
  2. Attempt to resolve the matter within 7 days.
  3. If unresolved after 21 days, mediation will be arranged through the Law Society of NSW.
  4. Mediation costs will be shared equally; each party covers their own legal expenses.

If mediation is unsuccessful, either party may pursue legal action.

 

11. No Partnership or Agency

These Terms do not create a partnership, employment arrangement or agency relationship.
Neither party can act on behalf of the other or enter agreements on the other's behalf.

 

12. Governing Law

These Terms & Conditions are governed by Australian law.
Any disputes must be handled within Australian courts.

 

13. Severability

If any clause in these Terms becomes invalid or unenforceable, the remaining clauses will continue to operate.

 

14. Entire Agreement

These Terms and the accompanying Invoice form the entire agreement between You and DIET-FERTIOLOGIST
Updated Terms may be posted on the website and will apply to future services.